Autora, Introducción normativa, Introducción a la obra, BookMap, Unit 1 Car Hire, Unit 2 Hotel Bills, Unit 3 Travel Agency hiring Hotel services, Unit 4 Booking a room, Unit 5 Weather and time, Unit 6 Environment, Unit 7 Greeting and introducing, Unit 8 Dealing with problems, Unit 9 Offering help and advice, Listenings scripts, Grammar Bank, Final Exam, Glossary of Hospitality / Tourisms Terms, Extra exercises